Terms & Conditions
A legal disclaimer
Service Agreement Policy
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Services begin on the agreed-upon start date.
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Customers must provide accurate property access and location details.
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Trash must be properly bagged and placed at the designated pick-up area.
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Prohibited items (hazardous waste, oversized items, liquids, etc.) will not be collected.
Billing & Subscription Policy
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Services are billed monthly or quarterly in advance on a recurring basis.
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Payment is required to confirm your subscription.
Prices are subject to change with at least 30 days’ notice.
Cancellation & Refund Policy
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Customers may cancel their subscription with 30 days’ written notice.
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Partial-month refunds are not provided once service has started.
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If service is disrupted due to weather, holidays, or circumstances outside of OVT’s control, service will resume on the next scheduled pickup day (no refunds for delays).
Access & Missed Pick-ups Policy
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If trash is not accessible at the designated time/place, service will be marked as “attempted” and no additional pick-up will be provided that day.
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Customers are responsible for ensuring trash is out on time.
Liability Policy
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OVT is not responsible for damage to personal property caused by improper placement of trash, hazardous waste, or items not intended for collection.